Privacy Policy

Introduction

Welcome to The-e-School. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy policy is issued in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as well as the Digital Personal Data Protection Act, 2023 (DPDPA).

1. Important Information

Purpose of this Privacy Policy

This privacy policy aims to give you information on how The-e-School collects and processes your personal data through your use of this website and our services, including any data you may provide when you sign up for our assessment platform, purchase a subscription, or participate in educational activities.

Controller

BilSam Technologies Private Limited, operating The-e-School platform, is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy). We are registered and operate in India.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:
Company: BilSam Technologies Private Limited
Product: The-e-School
Email: privacy@the-e-school.com
Address: [Your Business Address], India

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2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, date of birth, gender, student ID
• Contact Data: Email address, telephone number, residential address
• Technical Data: IP address, browser type, device information, operating system
• Profile Data: Username, preferences, feedback, survey responses
• Usage Data: Assessment scores, progress reports, learning analytics
• Marketing Data: Your preferences in receiving marketing communications
• Financial Data: Payment card details (processed securely by payment gateways)

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3. How We Collect Your Data

We use different methods to collect data from and about you including:

• Direct Interactions: You provide data when you register, subscribe, take assessments, or contact us
• Automated Technologies: We collect Technical Data through cookies and similar technologies
• Third Parties: Analytics providers, payment gateways, educational institutions

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4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide and manage your account and assessments
• Process payments and prevent fraudulent transactions
• Deliver personalized learning content and recommendations
• Track your progress and generate performance reports
• Send you service updates and educational notifications
• Improve our platform through analytics and feedback
• Comply with legal obligations under Indian law

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5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, or disclosed in an unauthorized manner. As required under the IT Act, 2000 and IT Rules, 2011, we maintain reasonable security practices and procedures including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

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6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. In accordance with Indian law, we retain assessment records for a minimum period of [specify duration] years.

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7. Your Legal Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the following rights:

• Right to Access: Request access to your personal data
• Right to Correction: Request correction of incomplete or inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Object: Object to processing of your personal data
• Right to Data Portability: Request transfer of your data to another service
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer

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8. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, BilSam Technologies Private Limited has appointed a Grievance Officer to address your concerns:

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9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information about the cookies we use, please see our Cookie Policy.

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10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

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11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

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12. Contact Us

If you have any questions about this privacy policy, please contact us: